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Surgery Update

We are delighted to inform our patients that our COVID-19 Vaccination programme commenced on 6th January and is working well. We are working with our Primary Care Network (PCN) practices to provide this service and so far have vaccinated over 2500 patients at Mount Hawke surgery. These clinics are running from 8am until 8pm on week days & week ends when the PCN is supplied with the vaccine. Further information can be found at our Covid Vaccination section on our website.

 

Due to the delivery scheduling of the vaccinations these clinics may be cancelled or altered at short notice. The clinics have both clinical and non-clinical staff provided by all of the practices within the PCN.

 

To be able to provide this level of staffing and support to this vaccination programme we have had to make some alterations to our current provision of service in the surgery. Our staff of GPs and Practice Nurse will be working at the vaccination clinics, and therefore we need to reduce our non-urgent work.

 

To help us during this time we ask that you only contact us if your matter cannot wait. All patient requests to see a Doctor will still receive a telephone consultation with a Doctor in the first instance who will then decide if a Face to Face appointment is necessary.

 

Our nursing team will continue to see and treat patients, but please be advised that if your appointment is routine then regrettably it may be re-arranged or cancelled at short notice.

 

Routine and non-urgent requests to speak with a Doctor may take considerably longer during this time.

 

Please be re-assured that we are still here and still want to help with urgent matters and to support our patients. However, this may not always be within the time frame that would normally be achieved for our patients. When contacting the surgery, we ask that you give as much information that you are able and comfortable to give to our reception team so that they can make the most appropriate arrangements for you.

 

All of our staff are doing their best to ensure that our patients are supported within the guidelines that we have given them. We ask that you show them respect and be mindful of the situation that we are in when they are dealing with your requests and queries. They have been working extremely hard during very difficult times and we are extremely lucky to have such a wonderful team supporting us through this global pandemic.

 

May we also take this opportunity to thank you all for your support and understanding whilst we continue to adapt our practice and services in these ever changing times.

 

Drs Whitworth,White, Verma, Wesson, Mitchell and Bane


Welcome to St Agnes Surgery 

St Agnes Surgery is located in Pengarth Road, just off Vicarage Road, in the centre of St Agnes.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.



 


Online Services

You will also receive appointment reminders, clinic invitations via email if you inform us of your email address.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

 

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

All clinical areas and toilets are easily accessible for the disabled

There is ample car parking available with spaces for disabled patients to park (but only for parking whilst using the surgery please!).

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(Site updated 17/02/2021)
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