We welcome feedback whether it is negative or positive as it has the potential to amend our processes to deliver enhanced services. Feedback can be provided through various means:
Friends and Family Test
You can quickly indicate how likely you would be to recommend us by using this national test which all healthcare providers run. Click on the link under the 'Have your Say' section in the quick links shown on the right of the screen.
We have a suggestion box at our St Agnes site, or you can use the 'contact us' section on this website, as you can leave a quick note of your thoughts, which can be anonymous. If you provide your contact details we will acknowledge every bit of feedback received. Please note, however, that this is not the route to use if you wish to make a formal complaint. See below for details of our complaints procedure.
If we, or one of our clinicians/staff members, has done something well, please do let us know and we will ensure those involved get to hear that their efforts have been appreciated - it really does help with staff morale. You can tell us verbally (in person or on the phone), or by completing a feedback slip (see above), or by using the 'contact us' section on this website.
We make every effort to provide the best possible service to everyone that attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Management Team who will guide you through the complaints process and help ensure your concerns are addressed appropriately.
Further written information is available regarding the complaints procedure from the below link or at reception.