Repeat Prescriptions

If you are on regular medication the doctor will provide you with a computerised repeat prescription form and explain how the system works

To obtain your prescription please clearly indicate which drugs you require and/or: Post/hand/email in your repeat prescription form to the surgery.

If you are already registered for the online repeat prescription service, please use the link at the top of the page to access the online ordering service.

In addition you are now able to send prescription requests to the following email addresses:

The surgery does not accept repeat prescription requests over the telephone due to the dangers of misinterpretation leading to errors.


Please allow 72 hours for us to process your request i.e. three full working days.  If you put in your request on Friday pm your medication will not be ready until Wednesday pm.   When there is a bank holiday it will be Thursday.   We process on average over 3000 prescriptions a month, dispensing on average 7000 items.

If you pick up your medication at the chemist please allow more time as the chemist will need time to process the prescription once it comes in.  At times your drugs need to be ordered so please allow for this when putting in your request.

If You Order On

It Will Be Ready On


Thursday / Friday At Mount Hawke










Wednesday/ Thursday At Mount Hawke


Wednesday/ Thursday At Mount Hawke

St Agnes dispensary is closed all day Saturday and Sunday.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Frequently Asked Questions

What Happens in an Emergency?

If you have any problems, queries or difficulties, or if you have accidently run out of your medication a dispenser is available to offer advice and assistance.  If they do not know the answer they will speak to someone who does and get back to you within a reasonable period of time.

If our dispensary is closed the 'out of hours' pharmacy rota is listed each week in the West Briton or you can contact our 'out of hours' service provider on 01872 863221.

Can I Co-ordinate My Medicines?

We welcome the opportunity for each patient to co-ordinate their medicines. If you have different drugs being ordered at different times of the month please mention it to one of the members of staff and we can arrange for them to be ordered all at the same time. This will hopefully save time for you or your carer and only necessitate one trip to collect your medication each month.

How can I get a Drug Review?

If you have any queries or questions regarding any aspect of your medication please come and speak to one of the doctors.  You may benefit from a 'DRUM' which is a comprehensive review of the use of your medicines. An appointment can be made with a doctor to answer any queries or questions you may have.

Some of your queries maybe as follows:

  • I'm worried about when and how I should take my medicine
  • Are the medicines I buy from the Supermarket all right with my prescribed medication?
  • How should I store my medicines?
  • I am getting side effects with some of my medicines - is this normal?

Generic Medicines

Reassuring our Patients - 'Your medication may look different on the outside - but essentially it's the same on the inside.'

Your medicine may look different from your last prescription this may mean you have been prescribed what is known as a generic medicine.

  • A generic medicine contains the same active ingredient as the equivalent original branded drug
  • Generic medicines are produced to the same standards of safety, quality and efficacy as original branded drugs
  • Generic medicines have to demonstrate in clinical studies that they are bioequivalent to the original product: ie.,they deliver equal medical benefits to the patient
  • The main benefit of generic medicines is that they are usually less expensive.  Generic manufacturers do not have to recoup research costs
  • Each year generic medicines save the NHS around £9.5 billion

St Agnes and Mount Hawke Surgeries are both a generic prescribing surgery.