Welcome to St Agnes Surgery
St Agnes Surgery is located in Pengarth Road, just off Vicarage Road, in the centre of St Agnes.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
UPDATED INFORMATION ON CORONAVIRUS COVID-19
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE VIRAL SYMPTOMS OF COUGH, HIGH TEMPERATURE AND SHORTNESS OF BREATH AND THINK YOU MAY HAVE CORONAVIRUS, OR HAVE BEEN IN CLOSE CONTACT WITH SOMEONE WHO MAY HAVE IT.
IN ORDER TO LIMIT THE RISK OF SPREAD OF CORONAVIRUS WE WILL BE CHANGING THE WAY WE CARE FOR YOU BY IMPLEMENTING TELEPHONE TRIAGE APPOINTMENTS ONLY. THE DOCTOR WILL TELEPHONE YOU SO PLEASE DO NOT ATTEND THE SURGERY UNLESS THE DOCTOR HAS ARRANGED AN APPOINTMENT FOR YOU.
CURRENTLY THE NURSES ARE DOING BABY IMMUNISATIONS, INR BLOOD TESTS, DRESSINGS AND SOME PROCEDURES - YOU MAY BE CONTACTED IF YOU ALREADY HAVE AN APPOINTMENT BOOKED.
OUR DISPENSARY REMAINS OPEN AT THIS TIME.
WE WILL KEEP YOU UPDATED - THANK YOU FOR YOUR CO-OPERATION AND UNDERSTANDING.
HELP US TO HELP YOU - FREQUENTLY ASKED QUESTIONS
We are working hard to keep our service up and running at this time. The situation is changing quickly. Please check back here for updates before calling the surgery.
1. How can I get my medication?
Please order your medication as usual. Please do not attempt to order more than your usual amount. The NHS is not permitting over ordering to prevent shortages. The surgery is open for medication collections. We are changing things a little so that you will shortly be able to collect without entering the building.
If you are unable to collect due to self isolation please ask a friend or family member to collect on your behalf as you might for grocery shopping.
2. Do I need to self isolate due to my pre-existing medical conditions?
At the moment only those with symptoms of corona virus have been advised to self isolate.
However, social distancing is advised for all of us, where possible. It is especially important for those aged over 70 and people with long term medical conditions.
If we usually offer you a flu vaccine you are in this group. You can find more information about this here:https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults#what-should-you-do-if-you-have-hospital-and-gp-appointments-during-this-period
If you are unsure if this group includes you, it is best to assume it probably does and you should follow the advice as much as is practical.
3. I have not received a letter from NHS England regarding being high risk/ shielding, and I feel I should be, how do I add my name to the list?
Please follow the link to access the correct website: https://www.gov.uk/coronavirus-extremely-vulnerable to answer some simple questions and see if you are eligible to be added to the list
4. Can I still see the doctor or nurse if I need to?
Yes. We are still here. If you have a medical problem which cannot be put off we will aim, if at all possible, to deal with it on the telephone. If you need to be seen, the doctor or nurse will make the appropriate arrangements.
5. Should I attend as normal for an appointment that I have already booked?
No. Please contact us to discuss this if we have not already contacted you. All appointments will be converted to telephone appointments in the first instance.
6. I have been off with either symptoms of Coronavirus or had to self-isolate due to a family member, how do I get a sick note?
Please DO NOT contact the surgery for a sick note, the guidance is to go onto the following NHS 111 link https://111.nhs.uk/isolation-note/ and this will guide through how to access an isolation note.
EASTER OPENING TIMES
St Agnes surgery will be open for collection of medications between 8.30am and 6.30pm on Good Friday and Easter Monday.
The Dispensary will be closed on Saturday and Sunday and re-open on Tuesday morning.
If you are unwell and need to speak with a GP please call our normal surgery number on 01872 553881 and the call will be dealt with by a receptionist and passed to a clinician.
During Saturday and Sunday you should dial 111 where our out of hours providers will be able to help you.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
You will also receive appointment reminders, clinic invitations via email if you inform us of your email address.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
All clinical areas and toilets are easily accessible for the disabled
There is ample car parking available with spaces for disabled patients to park (but only for parking whilst using the surgery please!).
(Site updated 07/04/2020)